Privacy Policy
Who We Are
Arcade Muse operates the website https://arcademuse.net/.
The individual responsible for the personal information described in this policy is:
Ryuichi Sakamoto
Room 101, Lehua Minamitokiwadai
1-11-6 Minamitokiwadai, Itabashi-ku
Tokyo 174-0072
Japan
For privacy enquiries, contact arcademuse.net@gmail.com.
Information We Collect
Depending on how you use our website, we collect the following information:
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Account information: your name, email address, account identifier and information you provide when creating or managing an account.
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Purchase information: products purchased, order details, payment status, transaction references and billing information supplied during checkout.
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Download information: records of download requests associated with your purchase, including relevant timestamps and technical information.
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Support correspondence: messages, attachments and other information you provide when contacting us.
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Technical information: information such as IP address, browser type, device information, requested pages and error or security logs generated when you use the website.
Please avoid sending unnecessary personal information in support messages or attachments.
How We Use Your Information
We use personal information to:
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Process purchases and provide access to purchased files.
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Create and manage customer accounts.
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Send receipts and messages about orders, access or support.
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Investigate delivery problems and product issues.
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Protect the website, prevent abuse and investigate suspicious transactions.
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Maintain business records and meet applicable legal obligations.
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Handle refunds, disputes and privacy requests.
Where applicable data protection law requires a legal basis, these activities may be based on performing our contract with you, meeting legal obligations, our legitimate interests in operating and securing the store, or your consent where required.
Payments
Payments are processed through the payment provider identified at checkout.
For payments processed through Stripe, Stripe handles payment information and may process transaction, device and other information for payment processing, authentication, security and fraud prevention.
We receive information needed to manage your order, such as payment status, transaction references and limited payment-method details. We do not require you to send complete card numbers or card security codes to our support email.
You can read Stripe’s privacy policy at:
Service Providers
Our store uses WordPress and Easy Digital Downloads software to manage the website, purchases and customer access.
Personal information may be processed through the service providers needed to operate the store, including:
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ColorfulBox, which provides website hosting.
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Stripe, for payments processed through Stripe.
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Google’s Gmail service, which we use for correspondence sent to our support email address.
WordPress and Easy Digital Downloads are software used by the store; their use does not mean that all customer information is automatically sent to their developers.
Google’s privacy policy is available at:
https://policies.google.com/privacy
We may also disclose information where required by law or where necessary to address fraud, security incidents or legal claims.
Cookies and Browser Storage
Cookies and similar browser storage support functions such as sign-in, shopping cart operation, checkout, security and saved preferences.
Payment services may also use cookies or similar technologies for authentication, fraud prevention and payment functionality.
You can manage cookies and stored website data through your browser settings. Blocking or deleting them may affect sign-in, checkout or other website features.
Where consent is required for a particular use of cookies or similar technology, that use must be subject to the applicable consent requirements.
How Long We Keep Information
We retain personal information for as long as reasonably necessary for the purposes described in this policy.
The retention period depends on factors such as whether an account remains active, whether information is needed to fulfil a purchase or resolve a support issue, and applicable accounting, tax, security and dispute-resolution requirements.
The expiry of a download period does not automatically delete your account or purchase records.
International Processing
Arcade Muse is operated from Japan. Your information may be processed in Japan and in other countries where our service providers operate.
Those countries may have data protection laws that differ from those in your country. The privacy information provided by our service providers explains their processing arrangements. You may also contact us with questions about how your information is handled.
Your Privacy Rights
Depending on applicable law, you may have rights to access, correct, delete or receive a copy of your personal information, or to object to or restrict certain processing.
Where processing is based on consent, you may have the right to withdraw that consent. Withdrawal does not affect processing lawfully carried out before withdrawal.
To make a request, email arcademuse.net@gmail.com. We may need to verify your identity before responding.
Some information may need to be retained to meet legal obligations or address an ongoing dispute. We will explain any applicable limitations when responding to your request.
You may also have the right to raise a concern with the relevant data protection authority.
Links to Other Websites
Our website and products may contain links to websites operated by others. Their handling of personal information is governed by their own privacy policies.
Changes to This Policy
We may update this policy when our services, data practices or legal requirements change. Updated information will be published on this page, with additional notice where required by law.
Contact
For questions about this policy or your personal information, contact:
Ryuichi Sakamoto — Arcade Muse
Email: arcademuse.net@gmail.com